FAQs

1-2 days. Orders are processed Monday-Friday.

No we do not ship internationally at the moment.

If you are not 100% satisfied with your purchase, you have 14 days from delivery to initiate an exchange or return. We offer 1 free exchange and products must not have been worn. We verify through photos before an authorization is issued. If photos are not accurate, we reserve the right to refuse the return. Also, customers will be responsible for shipping charges back to our return department. Contact us at customerservice@augustinoluxe.com to initiate a return.

All products that we sell are new. We don't sell any used or refurbished products.

Please reach out to our Email customerservice@augustinoluxe.com to request an exchange. To initiate a return authorization, log in to your account. You can also send an email to customerservice@augustinoluxe.com for any assistance.

We periodically have sales and offer discounts. Please sign up to our email for the latest deals.

We accept all major forms of payment. Additionally, we accept Shop Pay which allows you to break up payments.

We would love to help, please send us a message here or an email customerservice@augustinoluxe.com and we will get back to you as soon as possible.

Please check our website daily as we update inventory often. Also, sign up to our email list to find out when your favorite shoe will be back in stock.

Shop with confidence with our 14 day return policy. If your shoe sizing is wrong, reach out to us at customerservice@augustinoluxe.com see Return Policy