Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@augustinoluxe.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When you select a faster shipping service at checkout, please be aware that the shipping cost associated with this service is non-refundable. This means that, in the event of a return or order cancellation, the shipping cost will not be reimbursed.

A $9.95 return postage charge will be deducted from your refund.

You can always contact us for any return question at customerservice@augustinoluxe.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Damaged or used items will not be accepted for returns. Unfortunately, we cannot accept returns on items marked as final sale or gift cards.

Exchanges

To create an exchange please send us an email and we will follow up with further details.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.